Customer Updates

All of New Zealand is currently at Alert Level 1, which means there are no restrictions on business and normal life within New Zealand, and the HamiltonJet factory is operating normally. There are restrictions on international travel which limits the possibilities for customer visits outside of NZ by NZ based staff.

Shipping:

The global congestion and disruption to the global sea freight system is affecting some of our deliveries. There is sufficient capacity on shipping lines from NZ and we are being very pro-active working with our freight forwarder and booking as far in advance as possible. Air Freight capacity is available and in very high demand, but we are successfully booking air freight when requested. We request that all customers review their delivery requirements at least 2 weeks prior to the ex-works dates shown on order confirmations, and make sure all shipping details are up to date, payments are made in time, and any changes are communicated to your Sales Manager. Pre – Covid flexibility in shipping arrangements is significantly reduced, and last minute changes are very difficult to manage, and may result in significant delays. Our staff are working hard to find the best options, and you can help us by giving us advanced notice.

Electronic Components:

Another problem being faced by all equipment manufacturers globally and well covered by the world’s media is the supply of electronic components for printed circuit boards. We are working very closely with our supply chain to manage any supply constraints for our electronic products. We will be in direct contact with any customers who may be affected by any controls component shortages.

Ben Reed
Managing Director.